Refund policy
At QADARI, we carefully inspect and pack every order before dispatch. We want you to have a smooth and pleasant shopping experience.
Returns
Due to the personal nature of fragrance products and hygiene considerations, opened or used attars/perfumes are generally not eligible for return or exchange.
We may accept a return or replacement in the following situations:
- You received the wrong product.
- The product arrived damaged or leaking.
- The product is missing from your order.
- The product has a verified manufacturing or packaging defect.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Send clear photographs/videos of the package and product.
- Keep the original packaging until the issue is resolved.
After verification, QADARI may offer a replacement, refund, or other appropriate resolution.
Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Refunds
Approved refunds will be processed to the original payment method, subject to applicable payment-provider processing times.
For Cash on Delivery orders, we will contact you regarding the appropriate refund method.
Non-Returnable Products
Opened, used, damaged due to customer handling, or altered products are generally not eligible for return.
This policy does not affect any rights available to consumers under applicable law.
Contact
For return or refund assistance:
Email: qadariindia@gmail.com
QADARI — Attar & Perfumes